Customer service / - support engineer

The Customer Care team is responsible for the support of our customers. We help monitor systems and perform regular health checks. We help our customers worldwide when they face problems or technical failures in equipment and systems for the Group 2000 products covering mainly the following domains: LIMA Lawful Intercept, LIMA Data Retention, LIMA Network Protect and LIMA Cell Monitor. More detailed information with regards to our LIMA products can be found on our website http://www.group2000.com.

The Customer Care team contributes towards continual improvement processes within the context of Maintenance & Support and the SLA contracts. Client satisfaction levels are upheld as a result of maintaining and managing the products and services by achieving, and preferably exceeding, the service levels agreed with our clients.

Your main tasks

Provides 1st and 2nd line support;
Deep dives into complex problems together with the team in order to tackle technical issues reported by the customer;
Initiates improvements in order to improve support and monitoring of the systems.
Job requirements & skills

Higher Professional Education level (Informatics/Computer Science (HBO-ICT & IT Service Management);
1 to 5 years of work experience in operating and maintaining enterprise Linux environments;
Good analytical skills, enjoys problem-solving and is a great troubleshooter;
Fluent in Dutch and English (both verbal and written);
Linux (RHEL/CentOS);
Experience with configuration management tools (such as Ansible, Puppet, SaltStack, Chef);
Experience with Bash scripting.